
Closing sales in e-commerce is not easy, as you face obstacles such as high cart abandonment rates, gap in customer support and difficulty in reaching out to potential customers. However, clients expect smooth interactions with them when they have any inquiry but many ecom businesses struggle to provide personalized support.
That’s where ShopVoice steps in. It is designed to overcome customer support challenges as an AI phone agent by responding inbound calls automatically and launching outbound calls campaigns. Based on Call-Commerce (E-Commerce through AI calls) technology, it offers 24/7 customer support and engages your customers.
In this guide, you will look at 5 methods on how to close more deals with ShopVoice. Moreover, it improves customer interactions and simplifies the sales process with generative AI.
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In Sales, Understanding Your Customer is The Key

Understanding your customers well is vital to generate more revenue. You should know their problems, pain points and needs in their own words. It will be easy for you to resonate with them deeply and provide them with the right solution.
Here are some points to knowing your clients.
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- Research Your Target Market
- Listen Actively their Needs and Goals
- Build Trust That You Will Solve Their Problem
Research Your Target Market
You must identify your customers before you can sell to them. Identify the target market and find out who might benefit from your services or products. Consider their age, demography, location, purchasing patterns, and the difficulties they encounter.
Understanding the specifics and preferences of your targeted audience enables you to modify your communication and sales strategy to more successfully connect with them.
ShopVoice connects with your target audience in their own native language so that they don’t feel disconnected or misunderstood.
Listen Actively their Needs and Goals
Before selling to customers, you need to know who they are. Then, they must find out what they need and want to achieve. People buy solutions to their problems, not just products. They might be looking for cheaper, better results or a way to save time.
Ask questions to learn about your customers’ problems and listen to what they say. You can explain to them how your product can assist them in achieving their objectives by understanding their needs.
ShopVoice simplifies this process with its smart AI technology. It listens, understands, asks relevant questions, and responds to customers in a personalized way.
Build Trust That You Will Solve Their Problem
One of the most essential elements in completing a transaction is trust. Consumers want to have faith that your offering will address their issues and achieve the desired outcomes.
Clear and consistent communication is the first step in developing trust.
Tackle Objections and Concerns

If someone is concerned, it’s not a rejection of your sale. it’s often a sign that they need more information or reassurance. You can still close a deal with him by reassuring them and clearing their doubts or concerns they might have.
Instead of arguing, acknowledge their concerns. By empathizing with them, you can smoothly close the sale.
Handling these concerns manually can be difficult and time-consuming. However, ShopVoice is Natural Learning Process (NLP) powered so it automatically interprets and responds to your customers’ questions in the most effective way possible.
Moreover, its empathy-based framework makes it much easier to handle objections, and move prospects confidently toward a purchase.
By integrating ShopVoice into your system:
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- Save time & manpower on repetitive queries
- Deliver customized responses to each customer
- Focus on strategy while ShopVoice handles day-to-day interactions
Multiple Payment Options for Convenience
Sometimes customers are not comfortable with just one payment solution. It is essential to provide your clients with multiple payment methods. Whether they want cash on delivery or online payments.
Shopvoice knows your customer needs and will provide them with several payment solutions which will enhance the process of closing sales. One option is to ask clients for their card details over the phone.
Yet, if the clients are uncomfortable with that, the AI voice agent will send the payment link via message or email instead.
5 Closing Techniques in Sales

Here are 5 best methods mentioned below to close more deals and make your online presence worthy.
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- Discounted campaigns launch
- Multiple Call Management
- Giving a professional suggestion
- Sense of Urgency
- Follow up calls setup
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- Discounted campaigns launch
Running discounted campaigns can supercharge your sales, but the process is often time-consuming and costly.
Hiring call centers for cold calling or a full marketing staff to manage these promotions can quickly drain your budget. That’s why Call-commerce introduced ShopVoice
Why ShopVoice for Discounted Campaigns?
Instant Campaign Deployment
Say goodbye to long setup times. With ShopVoice’s intuitive call management features, you can quickly launch campaigns without manual process and get your offers in front of customers.
Cost Savings & Efficiency
No need for a call center or large marketing team to run your discounted offers. By automating calls, ShopVoice reduces overhead, freeing up your resources for more strategic initiatives.
Elimination of Human Error – 100% Accuracy
Manual management can lead to mistakes and missed opportunities. ShopVoice’s 100% automated system ensures accuracy in every interaction, so you can focus on growing your business rather than fixing errors.
Scalable, Seamless Operations
Whether you’re handling a small local sale on your ecommerce store or a massive nationwide promotion, ShopVoice can scale on demand, ensuring all calls and campaign objectives are met smoothly.
Boosted Engagement & Conversions
Prompt, accurate, and empathetic communication helps you connect with your audience. By automating the process, you’ll ensure every potential buyer hears about your discount that leads to higher sales.
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- Multiple Call Management
You are only able to attend one call at a time manually, as it is very time-consuming. These calls may include customer queries about product availability, estimated shipping time, and other order issues.
On the other hand, when you were reaching out to customers or offering them new deals, or retargeting them on a specific campaign, you were able to answer only one call at a time. Many potential clients were ignored in this hectic process that causes missed conversions or frustrated customers
Shopvoice automation processes handle multiple calls at a time, whether they’re calling in or you’re reaching out.
Its advanced conversational AI handles inquiries with a professional tone and accurate information. You can scale effortlessly as your business grows and eliminate the need for extra staff.
ShopVoice also reduces wait times and ensures every query is answered promptly that ultimately enhances customer loyalty and increases sales.
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- Giving a Professional Suggestion
The simplest way how to close a sales deal is by giving expert recommendations. Your approach must be friendly, and relevant. You should not offer them your highly expensive item in the start – acknowledge their needs and budget constraints and then give them the best suggestion.
ShopVoice excels in providing these customized suggestions by analyzing consumer behavior and purchase history. Its empathetic AI design not only selects the most relevant options for them but also adapts to each customer’s unique preferences.
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- Sense of Urgency
The best time to use this sales technique is to create urgency. The goal is to encourage the lead to make a quick decision. For example, you can say, “We’re offering a 30% discount if you order now.”
Creating urgency pushes the lead to act quickly before they miss out. To make this effective, it’s crucial first to highlight the value of your product or service so the offer becomes too good to ignore.
ShopVoice identifies the optimal moment to present urgent offers based on customer behavior and purchase history.
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- Follow up Calls setup
Following up promptly with prospects is a proven way to nudge those still on the fence. Retargeting an already-interested audience can significantly boost conversions, but doing so often requires hiring extra staff with solid marketing skills.
With ShopVoice, you can automate follow-up calls effortlessly. Our AI-driven tool can be integrated easily with your existing system and schedules follow up campaigns.
Effective Customer Service Can Help you Close More Deals

In e-commerce, customer support is critical to boost sales and build brand loyalty. Traditional methods like hiring a customer care team, which is expensive and time-consuming. Shopvoice will guide you how to close a deal in e-com smoothly without hiring a team.
Shopvoice is a multilingual conversational AI tool that will help you reduce operational costs, adding up to 40% growth. It will perform both inbound and outbound automated calls, and launch multiple campaigns for you.
Moreover, this flawless tool can handle product inquiries or cold outreach tasks easily. It can answer many calls at once, ensuring no client gets ignored.
ShopVoice Integration: Elevating Your E-Business to the Next Level
ShopVoice offers wide compatibility with E-Commerce platforms. You can easily sync your product catalogs, manage inventory, and streamline order processing with ShopVoice.
It can be integrated with all major E-commerce platforms such as Shopify, Magento, WooCommerce, and PrestaShop & more to help you in generating more orders. Moreover, it has the ability to integrate with any marketing platforms like WhatsApp, Zapier, HubSpot, Zoho Corporation, and Mailchimp.
As your business expands, ShopVoice scales effortlessly with you.
Whether you’re adding new sales channels or expanding your marketing efforts, ShopVoice’s flexible integration capabilities support your growth without the need for additional resources.
Wrapping Up – How to Close More Deals
Closing more deals in eCommerce doesn’t have to be difficult. With ShopVoice, you can easily manage customer calls, provide personalized support, and run effective cold calling campaigns without the high costs of a large team. ShopVoice’s smart AI handles multiple interactions at once, listens to your customers’ needs, and offers the right solutions quickly.
So, knowing how to close more deals with ShopVoice, are you ready to take your eCommerce business to the next level?
Book a free Demo! And start closing more deals